Your Privacy Matters

Privacy Policy!

How we handle and protect your personal information.

Last Updated: January 2025

Introduction

PJ Kool Aircond Service ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (aircondservicepj.my) or use our services.

Information We Collect

Information You Provide

  • Contact Information: Name, phone number, email address when you fill out our contact form or WhatsApp us.
  • Service Details: Information about your air conditioning system, service address, and service requirements.
  • Communication Records: Messages and correspondence you send to us.

Information Collected Automatically

  • Usage Data: Pages visited, time spent on site, referring website, browser type.
  • Device Information: Device type, operating system, screen resolution.
  • Cookies: We use essential cookies for website functionality and analytics cookies to understand usage patterns.

How We Use Your Information

  • To respond to your enquiries and provide aircond services
  • To schedule and manage service appointments
  • To send service confirmations and follow-up communications
  • To improve our website and services
  • To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Partners: Trusted technicians who assist in delivering our services
  • Analytics Providers: Google Analytics to understand website usage
  • Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the right to:

  • Access your personal data held by us
  • Correct any inaccurate personal data
  • Withdraw consent for data processing
  • Request deletion of your personal data

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: